Privacy policy

This Privacy Policy describes how SOLID. Metalwear (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from solidmetalwearonline.myshopify.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

 

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, improve the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
When you interact with our Services, we may collect the following information directly from you:

  • Contact Details: Your name, address, phone number, and email.
  • Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Your username, password, security questions, and other information for account security purposes.
  • Customer Support Information: The information you choose to include in communications with us (e.g., messages sent through the Services).

Some features may require you to provide specific information about yourself. While you can choose not to provide this information, doing so may limit your access to certain features.

Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”). This may include information such as:

  • Device information
  • Browser information
  • Information about your network connection
  • Your IP address
  • Other information regarding your interaction with the Services

To collect this information, we may use cookies, pixels, and similar technologies (“Cookies”).

Information We Obtain from Third Parties
We may also obtain information about you from third parties, including:

  • Vendors and Service Providers: Companies who support our Site and Services, such as Shopify.
  • Payment Processors: Who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment.
  • Tracking Technologies: When you visit our Site, open or click on our emails, or interact with our Services or advertisements, we may collect certain information using online tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information
We use your personal information for several purposes, including:

  • Providing Products and Services: To fulfill orders, process payments, send notifications related to your account, and manage your account effectively.
  • Marketing and Advertising: To send promotional communications and tailor the Services and advertisements to you. If you’re an EEA resident, this is based on our legitimate interest in selling our products (Art. 6 (1) (f) GDPR).
  • Security and Fraud Prevention: To detect and investigate any fraudulent or malicious activity.
  • Communicating with You: To provide customer support and improve our Services.

Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, see Shopify’s Cookie Policy. We may also allow third parties to use Cookies on our Site.

You can manage your cookie preferences through your browser settings, but removing or blocking Cookies may affect your user experience.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties, including:

  • Vendors and Service Providers: Who perform services on our behalf (e.g., payment processing, customer support).
  • Business Partners: To provide services and advertise to you, as per their own privacy notices.
  • Legal Obligations: To comply with legal requirements, enforce our terms of service, and protect our rights.

We do not use or disclose sensitive personal information without your consent.

Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of these sites. Please review their privacy policies before providing any personal information.

Children’s Data
The Services are not intended for children. We do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information
While we strive to protect your information, no security measures are perfect or impenetrable. We recommend avoiding insecure channels for sharing sensitive information.

We retain your personal information based on various factors, such as the need to maintain your account or comply with legal obligations.

Your Rights
Depending on where you live, you may have rights regarding your personal information, including:

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Right to Opt-out of Sale or Sharing
• Restriction of Processing
• Withdrawal of Consent
• Appeal Rights

You may exercise these rights where indicated on our Site or by contacting us through the Live Chat.

Complaints
If you have any complaints regarding our processing of your personal information, please contact us via Live Chat. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

International Users
Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms unless the transfer is to a country that provides an adequate level of protection.

 

Last Updated: October 29, 2024