faqs.
welcome to faq haven, where curiosity meets clarity!
whether you’re sizing up for the perfect fit or just wondering about our sleek ergonomic cock ring, we’ve compiled a treasure trove of answers to keep you informed.
No questions too weird, too wild, or too well-endowed - we've heard it all, seen it all and we're so here for it.
1. Who the hell are SOLID. Metalwear?
We're a small, proudly British-born brand slinging the best damn ergonomic cock rings around - designed for comfort, crafted for performance and built to look blood good whilst doing it.
2. How do I choose the right size?
Easy: grab some string, wrap it around your goods, and check out our size guide. Our ergonomic cock ring comes in a range of sizes, and getting the right fit is key to comfort and pure unfiltered pleasure. Need a hand (not literally)? Give us a shout - we've got you!
3. So, what's the ergonomic cock ring made of?
Every SOLID. ergonomic cock ring is forged from premium stainless steel - body-safe, hypoallergenic, non-porous and built to take a beating (in all the right ways). Each piece is hand-polished to perfection, giving it a unique finish. Oh, and every ring features the SOLID. logo engraved on top - a subtle flex.
No rust, no tarnish and no irritation - just sleek, heavy duty performance that goes the distance.
4. How do I keep my cock ring sparkling?
To keep your ergonomic cock ring in top shape, clean it with a mild soap and warm water after each use (no one likes a dirty ring). You can also go the extra mile with a toy cleaner if you're feeling fancy - just steer clear of harsh chemicals. Make sure you dry it completely before putting it away - a dry ring is happy ring.
5. Can I wear my ergonomic cock ring all day?
While our rings are designed for comfort, it’s essential to listen to your body. If you feel any discomfort, remove the ring. We recommend not wearing it for extended periods, keeping to a maximum of 30 minutes - use your discretion and prioritise your safety.
6. Is my order discreetly packaged?
Rest easy! We keep your secret safe with plain, discreet packaging that leaves no clue about what's inside.
However, if your order is being shipped internationally (outside the UK) - customs regulations require us to list it as a 'Silver Metal Loop Accessory' on the declaration. Don't worry, though - we're all about keeping your privacy intact.
7. What's the deal with returns?
We're not perfect (but we're pretty damn close) - our refund & returns policy can be found here.
It's your responsibility to measure correctly before ordering, so measure twice, and order once!
All rings come with safety tags - once removed it's yours to keep.
Each ring is hand finished, and minor imperfections aren't defects, so they won't affect performance. If there's a rare manufacturing issue, let us know within 30 days and we'll replace it.
8. How long does shipping take?
We'll process and dispatch your order within 1-3 business days, and we'll send you tracking information so you can keep an eye on your package - all delivery times are shown at check out.
9. Do you ship internationally?
We've got your back - whether you're in the UK, USA or the EU, we ship to all this destinations. If your country isn't listed, we don't currently deliver there, but we do ship to most global destinations.
Check out the options available at checkout to see if we deliver to your country.
International orders may take a little longer to arrive, but don't worry - we offer an express shipping option at checkout to speed things up.
10. What if my order is missing or incorrect?
Before you panic, take a quick look around your space - sometimes packages play hide and seek.
If it's still nowhere to be found, don't stress - just contact us and we'll help track it down using the provided tracking information. We are here to make sure everything arrives as it should!
11. How can I contact customer support?
You can reach out to us via our Live Chat feature on the website during business hours. If we’re unavailable, leave your contact details, and we’ll get back to you as soon as possible.
12. Do you offer discounts or promotions?
For the latest deals, follow us on X and BlueSky (@SOLIDMetalwear) - we occasionally drop promotions and discounts, so stay tuned for updates!
13. What should I do if I have further questions?
Hit us up via. Live Chat or email - just reply to your order confirmation. We aim to get back to you within 48 hours, but sometimes it may take a little longer. Don't worry, we'll make sure you're taken care of!