faqs.

welcome to faq haven, where curiosity meets clarity!

whether you’re sizing up for the perfect fit or just wondering about our sleek stainless steel goodies, we’ve compiled a treasure trove of answers to keep you informed.

Dive in, and let’s unravel the mysteries of SOLID. Metalwear together - no question is too quirky for us!

1. Who are SOLID. Metalwear?
SOLID. Metalwear specialises in high-quality ergonomic cock rings crafted from stainless steel. Our rings are designed for comfort, style, and enhanced performance.

2. How do I choose the right size?
Refer to our sizing guide to measure your circumference accurately. Our rings come in various sizes, and finding the right fit is crucial for both comfort and pleasure. Don’t hesitate to reach out if you need assistance!

3. What materials are your rings made from?
All our cock rings are made from premium stainless steel, which is body-safe, durable, and easy to clean.

4. How should I clean my cock ring?
To maintain your ring’s shine and hygiene, clean it with mild soap and warm water after each use. You can also use a dedicated toy cleaner. Avoid harsh chemicals and always dry it thoroughly before storage.

5. Can I wear the ring all day?
While our rings are designed for comfort, it’s essential to listen to your body. If you feel any discomfort, remove the ring. We recommend not wearing it for extended periods, keeping to a maximum of 30 minutes - use your discretion!

6. Are your products discreetly packaged?
Absolutely! We prioritise your privacy, and all orders are shipped in plain, discreet packaging with no identifying labels.

7. What is your return policy?
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or refunds unless there is a manufacturing defect. If your ring arrives damaged, please contact us within 30 days for a replacement.

8. How long does shipping take?
In the UK, we process orders within 1-3 business days, and delivery typically takes 2-3 working days. If your item is being sent internationally, this may take longer. All shipments come with tracking information for your convenience.

9. Do you ship internationally?
We've got your back no matter where you are - we ship to the UK, USA and the EU.

10. What if my order is missing or incorrect?
If you believe your order is missing, please check your surroundings first. If you still can’t find it, contact us, and we’ll help you track it down.

11. How can I contact customer support?
You can reach out to us via our live chat feature on the website during business hours. If we’re unavailable, leave your contact details, and we’ll get back to you as soon as possible.

12. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to stay updated on exclusive offers, promotions, and new product launches. We also publish discounts and promotions on our social media channels.

13. Can I opt out of emails?
Absolutely! You can opt out at any time by clicking the unsubscribe link in our emails. We respect your privacy and preferences.

14. What should I do if I have further questions?
If you have any more inquiries, feel free to reach out through our contact form or live chat. We’re here to help!